Everybody at Ecodrive, and especially our team of expert engineers is fully committed to getting you back on the road as quickly as possible.
If you have questions about your warranty or if you are not sure whether your ZF product is still under warranty then a member of our team will be able to offer you advice. If you have any specific questions then talk to our Service Support team on 01204 701 812.
You will find more general information in warranty guide below.
ZF transmission warranty
ZF normally include a two-year warranty on their products to the vehicle manufacturer.
A number of truck manufacturers which use ZF gearboxes, often add another year onto this warranty so if you bought your truck from a dealer less than three years ago then your gearbox is possibly still under warranty.
The first port of call for anyone wishing to claim on a ZF warranty should be the truck dealer. Often these dealers are happy for a registered ZF Service Partner such as Ecodrive to carry out this work on their behalf.
The ZF General Warranty statement lays out a number of ‘owner responsibilities’ upon which the warranty agreement rests. One of the main responsibilities of the product owner is to ensure that gearbox maintenance is carried out as specified in the applicable ZF Operation and Maintenance Manual.
The warranty agreement also stipulates that the owner is responsible for providing proof that all recommended maintenance has taken place.
You should ensure that you have an up to date service record before sending off a repair job, otherwise your repair might take longer than necessary.
Ecodrive remanufacturing warranty policy
In addition to carrying out repairs on ZF warranty agreements, Ecodrive offer their own warranty agreements on the re-manufactured ZF transmissions which we produce. Ecodrive offers a comprehensive warranty support package on our remanufactured gearboxes because we are so confident in our work.
On re-manufactured automatic gearboxes we offer a standard warranty of up to three years, while on manual re-manufactured products we offer a 12-month warranty.
If you have any questions about your Ecodrive re-manufactured warranty agreement then call a member of our team on 01204 701 812.